Refund policy

Returns & Refunds Policy

Last Updated: 17/01/2026
Business Name: GSWA University

1. Overview

This Returns & Refunds Policy outlines the terms under which refunds may be granted for digital products purchased from GSWA University.

By purchasing any product from our store, you agree to the terms set out in this policy.

2. Nature of Digital Products

All products sold on this website are digital products, including but not limited to:

  • E-books

  • Guides

  • Templates

  • Courses

  • Training materials

Due to the intangible and non-returnable nature of digital products, specific refund rules apply.

3. No Refunds on E-books & Digital Downloads

All purchases of the following are final and non-refundable:

  • E-books

  • Downloadable guides

  • Templates

  • Any informational digital content

Once access has been granted or the product has been delivered/downloaded, no refunds, exchanges, or cancellations will be permitted.

This is in line with standard digital product policies and is necessary to prevent misuse or duplication of content.

4. Refunds on Courses (Money-Back Guarantee)

Refunds are only applicable to specific products that clearly state a money-back guarantee, such as selected online courses.

Eligibility for Refund (Courses Only):

  • The product must explicitly include a 14-day money-back guarantee

  • The refund request must be submitted within 14 days of purchase

  • Proof of purchase must be provided

Conditions:

  • Refunds apply only to the original purchaser

  • Access to the course may be revoked upon refund approval

  • Abuse of the refund policy (e.g., repeated refunds or full content consumption) may result in refusal

5. How to Request a Refund

To request a refund for an eligible product, please contact us at:

Email: support@goldenstallionagency.com

Include:

  • Full name

  • Order number

  • Product purchased

  • Reason for refund request

We aim to review all requests within 5–10 business days.

6. Technical Issues

If you experience any issues accessing your product, please contact us immediately. We will:

  • Assist in resolving access issues

  • Re-send download links if necessary

Technical issues do not qualify for refunds unless they cannot be resolved within a reasonable timeframe.

7. Consumer Protection Compliance (South Africa)

This policy is aligned with the Consumer Protection Act (CPA) of South Africa, which allows suppliers to:

  • Restrict refunds on digital goods once delivered

  • Define specific conditions for returns and refunds

By completing your purchase, you acknowledge and accept these terms.

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be effective immediately upon posting on this website.

9. Contact Information

For any questions regarding this policy, please contact:

Email: support@goldenstallionagency.com
Business Name: GSWA University